Replies of the letters about Lumia 920

Two weeks ago, Hong Kong office gave me a call. They said to send me back my parcel with a word of "we will redirect your comments" with nothing more at all.
After three months of waiting, Nokia gave me no reply at all, but just giving me back my parcel.
They just replied me in an official tone and told me to grab back my parcel I sent in the Care Store in Mongkok.

Open Letters to Nokia+Microsoft

Sent a parcel with a letter to Nokia through DHL, but they didn’t receive it. It’s on hold right now and I hope it can be sent to Nokia to let them understanding my poor experience with my Nokia Lumia 920 and have a reasonable explanation from them.
The letters, another one to Microsoft, will now be opened to everyone to give comments. Maybe there are someone who have similar experience or may totally disagree my point of view. I just hope that there will be a rational discussion here.

Below will be the two letters, which are my blog posts translated to English.
I just hope that Nokia can do better in the future.

Open letter to Nokia (Google Drive, PDF)
Open letter to Microsoft (Google Drive, PDF)